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Please check to see if any problems you have encountered with your phone are
described in this section before taking the phone for service or calling a service
representative.
Category
Sub-
Category
Question Answer
BT
Bluetooth
Devices
What are the
functions available via
Bluetooth?
You can connect a Bluetooth audio
device such as a Stereo/Mono headset
or Car Kit to share pictures, videos,
contacts, etc. via Gallery/Contacts
menu. Also, when the FTP server is
connected to a compatible device,
you can share content stored on the
storage media.
BT
Bluetooth
Headset
If my Bluetooth
headset is connected,
can I listen to my
music through
my 3.5 mm wired
headphones?
When a Bluetooth headset is
connected, all system sounds are
played over the headset. As a result,
you will not be able to listen to music
through your wired headphones.
Data
Contacts
Backup
How can I backup
Contacts?
The Contacts data can be
synchronized between your phone and
Gmail™.
Data
Synchronization
Is it possible to set up
one-way sync with
Gmail?
Only two-way synchronization is
available.
FAQ
Message Possible causes Possible corrective measures
The screen
does not
turn on
when I
receive a
call.
Proximity sensor
problem
If you use a protection tape or case,
make sure it has not covered the area
around the proximity sensor. Make
sure that the area around the proximity
sensor is clean.
No sound Vibration mode
Check the settings status in the sound
menu to make sure you are not in
vibration or silent mode.
Hangs up
or freezes
Intermittent
software problem
Try to perform a software update via
the website.
Troubleshooting
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