LG HR570C User Manual download pdf (Page 91)

91Troubleshooting

Troubleshooting

Network

Symptoms Cause & Solution

BD-LIVE feature does not

work.

• TheconnectedUSBstoragemaynothaveenoughspace.

Connect the USB storage with at least 1GB free space.

• Ensurethattheunitiscorrectlyconnectedtothelocalarea

network and can access the internet (see pages 20-25).

• Yourbroadbandspeedmaynotbefastenoughtousethe

BD-Live features. Contact your Internet Service Provider

(ISP) and increase the broadband speed to suit the unit’s

requirements.

• The[BD-LIVEconnection]optioninthe[Setup]menuisset

to [Prohibited]. Set the option to [Permitted].

Streaming video services

(such as YouTube™, etc.)

are often stop or “buer”

during playback.

• Yourbroadbandservicespeedmaynotbefastenoughto

stream video services. Contact your Internet Service Provider

(ISP) and increase the broadband speed is recommended.

Shared folder or les from

your PC or a media server

are not displayed on the

[My Media] menu.

• Therewalloranti-virussoftwareonyourmediaserveris

running. Turn o the rewall or anti-virus software running

on your PC or media server.

• Theunitisnotconnectedtothelocalareanetworkthatyour

PC or the media server are connected.

Cannot connect the player

to the access point or

wireless LAN router.

• Thewirelesscommunicationmaybeinterruptedfrom

household devices that are using radio frequencies. Move

the player away from them.

Access point is not

displayed on the “Access

point name” list.

• TheaccesspointorwirelessLANroutermaynotbroadcast

its SSID. Set your access point to broadcast its SSID through

your computer.

Customer Support

You can update the unit using the latest software to enhance the products operation and/or

add new features. To obtain the latest software for this unit (if updates have been made), please

visit http://lgservice.com or contact LG Electronics customer care centre.

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LG HR570C User Manual Page 91

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