LG GF-SD730SL User Manual download pdf (Page 40)

40

SMART DIAGNOSIS

3

Hold the mouthpiece

of your phone in front

of the speaker that is

located on the right

hinge of the fridge

door, when instructed

to do so by the call

center.

4

Press and hold

the Freezer button

for three seconds

while continuing

to hold your phone

to the speaker.

5

After you hear three beeps, release the

Freezer button.

6

Keep the phone in place until the tone

transmission has finished. This takes about

6 seconds, and the display will count down

the time. Once the countdown is over

and the tones have stopped, resume your

conversation with the specialist, who will then

be able to assist you in using the information

transmitted for analysis.

Should you experience any problems with your

fridge, it has the capability of transmitting data

via your telephone to the LG service center.

This allows you to speak directly to our trained

specialists. The specialist records the data

transmitted from your machine and uses it to

analyze the issue, providing a fast and effective

diagnosis.

If you experience problems with your fridge,

call to the LG service center. Only use the

Smart Diagnosis™ feature when instructed

to do so by the LG call center agent. The

transmission sounds that you will hear are

normal and sound similar to a fax machine.

Smart Diagnosis™ cannot be activated

unless your fridge is connected to power.

If your fridge is unable to turn on, then

troubleshooting must be done without using

Smart Diagnosis™.

Using Smart Diagnosis™

First, call to the LG service center. Only use

the Smart Diagnosis feature when instructed

to do so by the LG call center agent.

1

Lock the display. To lock the display,

press and hold the Lock button for three

seconds. (If the display has been locked

for over five minutes, you must deactivate

the lock and then reactivate it.)

2

Open the right fridge door.

SMART DIAGNOSIS

NOTE

For best results, do not move the phone

y

while the tones are being transmitted.

If the call center agent is not able to get

y

an accurate recording of the data, you

may be asked to try again.

NOTE

Call quality differences by region may

y

affect the function.

Use a land line rather than a cell phone

y

for better communication performance,

resulting in better service.

Bad call quality may result in poor data

y

transmission from your phone to the

machine, which could cause Smart

Diagnosis™ to malfunction.

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