LG NP7860W User Manual download pdf (Page 13)

3 Troubleshooting

Troubleshooting 13

Troubleshooting

Problem Cause & Correction

No Power

The battery is discharged. Charge the battery.

No sound or sound

distortion

The volume of this speaker or smart device may be set up to minimum. Adjust

the volume of this speaker or the smart device which is paired with the speaker.

If the volume of the paired device is set up to maximum, the sound may be

distorted. Reduce the volume of the paired device.

If you use this speaker for purposes other than playing music, it may not work

properly or the sound quality may decrease.

Bluetooth Pairing Failed

Bluetooth pairing may not work properly depending on the types of Bluetooth

devices or environments.

Ensure Bluetooth is on.

Deactivate Bluetooth on the Bluetooth-enabled device you are trying to pair

with, and then reactivate Bluetooth to try to pair again.

Remove obstacles between this speaker and the Bluetooth-enabled device

you are trying to pair with.

Ensure that the device you want to pair with has been already paired with

another Bluetooth-enabled device. If it is, disable the unwanted connection.

LG Sound Sync Failed

If the connection fails, check this speaker and your TV for their power and

modes.

If you turn off the TV and turn it on again, you will need to set up the LG sound

sync connection again.

Speaker Not Properly

Working

If this speaker works improperly, power it off and then back on again.

If the battery has been completely discharged, Bluetooth information may be

deleted. Always maintain a charge to better ensure Bluetooth information is

saved.

When this speaker’s power is off, the previous settings/mode may not be

saved. Reconnect settings/mode using the instructions for this speaker.

Do not use this speaker where temperature and humidity are too high or too

low.

Please contact LG Electronics Customer Service Center if you are still having

issues with this speaker.

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LG NP7860W User Manual Page 13