LG GMJ916NSHV User Manual download pdf (Page 59)

ENGLISH

TROUBLESHOOTING

Problem Possible Causes Solutions

Your home

appliance and

smartphone is not

connected to the

Wi-Fi network.

The password for the Wi-Fi that

you are trying to connect to is

incorrect.

Find the Wi-Fi network connected to your

smartphone and remove it, then register your

appliance on LG SmartThinQ.

Mobile data for your smartphone

is turned on.

Turn off the

Mobile data

of your smartphone and

The wireless network name

(SSID) is set incorrectly.

The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

The router frequency is not 2.4

GHz.

Only a 2.4 GHz router frequency is supported.

Set the wireless router to 2.4 GHz and connect

the appliance to the wireless router. To check the

router frequency, check with your Internet service

provider or the router manufacturer.

The distance between the

appliance and the router is too

far.

If the distance between the appliance and the

router is too far, the signal may be weak and

the connection may not be configured correctly.

Move the location of the router so that it is closer

to the appliance.

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LG GMJ916NSHV User Manual Page 59