LG T2175VSPW User Manual download pdf (Page 27)

27

SMART FUNCTIONS

EN

Using Smart Diagnosis™

Smart Diagnosis™ Through the

Customer Information Centre

Use this function if you need an accurate

diagnosis by an LG Electronics customer

information center when the appliance

malfunctions or fails. Use this function only to

contact the service representative, not during

normal operation.

1

Press the POWER button to turn on the

washing machine. Do not press any other

buttons or turn the cycle selector knob.

2

When instructed to do so by the call centre,

place the mouthpiece of your phone close to

the Smart Diagnosis™ icon.

Max.

10 mm

3

Press and hold the Water button for 3

seconds.

4

Keep the phone in place until the tone

transmission has finished. Time remaining

for data transfer is displayed.

• For best results, do not move the phone

while the tones are being transmitted.

• If the call centre agent is not able to get an

accurate recording of the data, you may be

asked to try again.

5

Once the countdown is over and the tones

have stopped, resume your conversation

with the call centre agent, who will then

be able to assist you using the information

transmitted for analysis.

NOTE

• The Smart Diagnosis™ function depends on

the local call quality.

• The communication performance will improve

and you can receive better service if you use

the home phone.

• If the Smart Diagnosis™ data transfer is poor

due to poor call quality, you may not receive

the best Smart Diagnosis™ service.

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