LG WK7 User Manual download pdf (Page 26)

Troubleshooting26

Troubleshooting

Network

Symptoms Cause & Solution

Cannot connect the

speaker to your home

network.

The wireless communication may be interrupted from household devices that are

using radio frequencies. Move the speaker away from them.

Media servers are not

displayed on the device

list.

The rewall or anti-virus software on your media server is running. Turn off

the rewall or anti-virus software running on your media server.

Make sure that the speaker is connected to the same network that your

media server is connected.

The application doesn’t

work properly.

Is the application plugged in?

Plug in the application.

Is the LAN cable connected to the wireless router and the application properly?

Connect the LAN cable to the LAN port on the back of the application and to

your wireless router.

If you restart the router?

You need to turn the speaker’s power off and on again.

If you install new router.

You need to perform a factory set and setup the network connection for

speaker.

Application

Symptoms Cause & Solution

The application doesn’t

work properly.

Does an error occur when accessing the app?

Make sure that your smart device is compatible with the app.

Make sure that the application is the latest version.

Make sure that the speaker’s front LED turns from red to white.

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LG WK7 User Manual Page 26