LG GRD-254PL User Manual download pdf (Page 31)

31

SMART DIAGNOSIS

3

Hold the mouthpiece of your phone in

front of the speaker that is located on the

right hinge of the refrigerator door, when

instructed to do so by the call center.

4

Press and hold the Freezer Temperature

button for three seconds while continuing

to hold your phone to the speaker.

5

After you hear three beeps, release the

Freezer Temperature button.

6

Keep the phone in place until the tone

transmission has finished. This takes about

3 seconds, and the display will count down

the time. Once the countdown is over

and the tones have stopped, resume your

conversation with the specialist, who will

then be able to assist you in using the

information transmitted for analysis.

Should you experience any problems with

your refrigerator, it has the capability of

transmitting data via your telephone to the LG

service center. This gives you the capability of

speaking directly to our trained specialists. The

specialist records the data transmitted from

your machine and uses it to analyze the issue,

providing a fast and effective diagnosis.

If you experience problems with your

refrigerator, call to the LG service center.

Only use the Smart Diagnosis feature when

instructed to do so by the LG call center agent.

The transmission sounds that you will hear are

normal and sound similar to a fax machine.

Smart Diagnosis cannot be activated unless

your refrigerator is connected to power. If

your refrigerator is unable to turn on, then

troubleshooting must be done without using

Smart Diagnosis.

Using Smart Diagnosis

First, call to the LG service center. Only use

the Smart Diagnosis feature when instructed

to do so by the LG call center agent.

1

Lock the display. To lock the display,

press and hold the Lock button for three

seconds. (If the display has been locked

for over five minutes, you must deactivate

the lock and then reactivate it.)

2

Open the right refrigerator door.

SMART DIAGNOSIS

NOTE

For best results, do not move the phone

y

while the tones are being transmitted.

If the call center agent is not able to get

y

an accurate recording of the data, you

may be asked to try again.

NOTE

Call quality differences by region may

y

affect the function.

Use the home telephone for better

y

communication performance, resulting in

better service.

Bad call quality either from a mobile or

y

home phone may result in poor data

transmission from your phone to the

diagnostics call centre, which could cause

Smart Diagnosis to not work properly.

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