Lg WM8000HWA User Manual download pdf (Page 36)

36

TROUBLESHOOTING

Before calling for service

Check the following before calling for service.

Problem Possible Causes Solutions

Clicking sound

y

Do you hear a sound when you close or lock

and unlock the door?

y

This sound is normal and occurs when the

door is closed, locked or unlocked.

Spraying or hissing sound

y

Is water spraying in the tub?

y

This sound is normal as water is spraying or

circulating during the cycle.

Buzzing or gushing

sound

y

Is the washing machine draining water?

y

This sound is normal as the drain pump drains

water from the washing machine after the

cycle.

Splashing sound

y

Is the washing machine washing a load of

laundry?

y

This sound is normal as the load is moving up

and down during the wash and rinse cycles.

Rattling and clanking noise

y

Are there any foreign objects such as keys,

coins, or safety pins in the tub or drain filter?

y

Check if there are any foreign objects in the

tub and drain the filter after stopping the

cycle.

y

Unplug the power cord and contact your

nearest LG service center if the noise persists.

Thumping sound

y

Is the washing machine overloaded?

y

Is the load out of balance?

y

This sound is normal and occurs when the

load is out of balance. Stop the cycle and

rearrange the load for balancing.

Vibrating noise

y

Are the shipping bolts removed?

y

Is the load evenly distributed in the tub?

y

Is the washing machine level balanced?

y

Is the washing machine installed on a solid

and smooth surface?

y

See page 13,

Unpacking and removing

shipping bolts

to remove the shipping bolts.

y

Stop the cycle and rearrange the load for

balancing.

y

See page 16,

Leveling the washing machine

to level the washing machine.

y

Check if the floor is solid and level.

Water leaking around

washer

y

Does water leak from a faucet or a water line?

y

Is a drain pipe or a drain hose clogged?

y

Check the faucets or water lines.

- If the water lines are loosely connected, see

page 14,

Connecting water lines

to connect

them properly.

y

Unclog the drain pipe or drain hose. Contact a

plumber if necessary.

Excessive suds or failure to

rinse

y

Did you use more than the recommended

amount of detergent?

y

Is the soil level higher than the size of the

load?

y

Use the recommended amount of detergent

for load.

y

If the contamination level is low, reduce

the detergent quantity to less than the

recommended level.

Only use detergent with the HE (High-

Efficiency) logo.

Staining

y

Did you add detergent directly to the tub?

y

Did you remove the load immediately after it

finished?

y

Did you sort and wash the clothes by color or

soil?

y

Make sure to load detergent into the

detergent dispenser drawer.

y

Remove the load immediately after it finishes.

y

Sort and separate dark colors from light or

white ones, and heavily soiled items from

lightly soiled ones. See page 19,

Sorting

laundry

for details

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